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FAQ's - Frequently Asked Questions


Frequently Asked Questions:

Do you offer a guarantee on your work?
Yes. We offer a lifetime warranty against manufacturers’ defects, workmanship, and leakage for as long as you own or lease your vehicle. We also offer free windshield chip repairs with every windshield replacement. So, if you every get a rock chip in your windshield after it has been replaced and it can be covered up by the size of a credit card. Simply, give us a call and we will repair it for free.

Are your technicians certified?
Yes. We have over 20 years of auto glass experience and are thoroughly trained on proper procedures for removing and installing auto glass.

What type of auto glass do you use?
We use only high quality auto glass parts that meet or exceed all federal safety standards. Most of our parts come from original equipment manufacturers including LOF, PPG, Carlite, Guardian, and Mopar. If you would like a specific brand of glass, we would be happy to accommodate any requests.

How is a automobile windshield manufactured?
A windshield is assembled by two sheets of laminated glass with a vinyl sheet placed in between. The vinyl sheet is the strength of the windshield. This vinyl sheet also adds the coloring and solar protection to the glass. So if your windshield has a blue or green shade band at the top then it is in this vinyl piece. More than likely if your windshield was hit by a rock, the top layer of the glass was the only piece damaged. It would take a lot of force to break through the vinyl layer in between the glass.

How soon can I get a auto glass mobile appointment?
In most cases, we can schedule an appointment the same day or within 24 hours.

How long does an auto glass replacement take?
In most cases; a windshield, door glass, back glass, quarter glass, or vent glass can be completed within an hour. In some cases, it can take more time depending on the vehicle type and past installation methods.

Do I have to wait to drive my vehicle after a windshield replacement?
Yes. There is a manufacturers’ recommended safe drive away time of approximately one hour. We use only high quality and fast curing urethane adhesives for your safety.

Tip: The urethane adhesive is the single most important component in any windshield replacement. If you do not choose Auto Glass Masters of Orange County for your windshield repair, be sure to check with your chosen auto glass replacement company on their "windshield adhesive choice". You want to be sure that the auto glass replacement company is using a adhesive product that is made for windshield replacements. Also, we recommend that you check the manufacturers' recommended safe drive away time guidelines.

Will my rear view mirror be reattached to the windshield in the same place?
Yes. In most cases, the rear view mirror bracket is already located on the new windshield. Therefore, the technician simply removes the old mirror and reattaches it to the new bracket.

I have stickers on my windshield can they be re-applied to my new one?
Possibly. Our trained technicians will carefully remove the affixed sticker and attempt to save the adhesive for reapplication. If you have a military sticker, this process will be a little more difficult because the sticker is made to break-up upon removal. However, we will save the pieces of the sticker on a sheet of paper so that it can be returned for a new one.

Can I request dealer or factory glass?
Yes. We would be happy to obtain dealer or factory glass for your vehicle. However, we would have to charge you or your insurance company at dealer list.

Are all windshields created equal?
All windshields must meet or exceed all Federal Motor Vehicle Safety Standards. That means that the glass and vinyl thickness are federally regulated. Therefore, all windshields are produced to the same original manufacturer guidelines. In fact, most manufacturers get the material from the same sources. The difference is the brand name that is etched on the glass and the template used for manufacturing.

No. Auto Glass Masters of Orange County does not promote aftermarket parts. In fact, most of our auto glass come from original equipment suppliers.

What is the difference between dealer/factory glass, OEM (Original Equipment Manufacturers), and aftermarket glass?

Many OEM auto glass manufacturers produce the glass for the automobile makers. Therefore, an OEM auto glass manufacturer such as LOF, PPG, Mopar, Carlite, and Guardian may hold the original windshield template for the automobile producer. This means that the template used for manufacturing the windshield are too the exact "original" specifications. The OEM auto glass manufacturer produces these windshields for the auto producer with the dealer insignia (GMC, Nissan, Ford, Toyota, Chevy, Dodge) in the bottom corner and send them back to the car dealer for resale. These auto glass OEM manufacturers will also use the "same original" template to resale to the public with their "own" insignia (Pilkington, PPG, Guardian, Mopar, Carlite). Most OEM auto glass manufacturers cannot resale the windshield back to the public with the “dealer” insignia. Therefore, the windshield could be the "same" original template manufactured part with a different insignia.

Now an aftermarket glass is a windshield that is manufactured to the exact manufacturer guidelines (same color, thickness) without the "original" factory template. The template specifications are recreated using a factory windshield through the means of reverse engineering. This means that the template is recreated by the measurements of the windshield and not by the original template that the dealer manufactured supplied. With today’s technology, this method has very accurate results and the strength and thickness of the glass is regulated by FMVSS (Federal Motor Vehicle Safety Standards).

Do you schedule time frames for the mobile auto glass appointment?
Yes. We do prefer to have a four hour window for appointment times. We recommend either a morning appointment 8-12 or afternoon appointment 1-5. When necessary, we can narrow the time frame to a two hour window of 8-10, 10-12, 1-3, and 3-5. Special accommodation can be made upon request. Nevertheless, a Auto Glass Masters of Orange County will call you before arrival to narrow the time down for you.

Will weather conditions affect my scheduled appointment?
Yes. If it is raining and there is no cover your appointment may need to be rescheduled for a later time.

The car glass shattered all over my vehicle, will it be cleaned?
Yes. Your professional Auto Glass Masters of Orange County Tech will vacuum all visible glass pieces found in and around your vehicle and inside the frame.

Can you replace or repair my auto glass without me being present?
Yes. However, we will need your verbal or written authorization and access to your vehicle. The vehicle will need to be left unlocked to complete the work. For power door glasses, we will need the keys in order to get power to the door. We would be happy to lock the vehicle and return the keys when completed.

If I leave the state and I have an issue with installation will it be covered?
Yes. Auto Glass Masters of Orange County offers a lifetime warranty. Give us a call and we will take care of any of your warranty concerns.

All major credit and debit cards proudly accepted, (Sorry, no personal checks accepted) We accept all major insurance companies including:

Allstate, State Farm, American Family, Farmers, Geico, USAA, American Express, Hartford, Mercury, Esurance, AIG, Met Life, GMAC, Progressive, Prudential, Nationwide, Travelers, AAA, Encompass, and Liberty Mutual.

"By law, you have the RIGHT to choose your auto glass repair facility."

 
 
Windshield Replacement Chip's & Crack's Stone's & Rock's
     

There is NO replacement for using the proper, rated, and proper OEM replacement auto glass!  Then, even installation is a risk with a inferior provider, this in most cases is where the problems with noise, leaking and the like will occur!  We stand behind everything we do!

 

Providing Professional and Affordable Auto Glass & Windshield Replacements in Orange County:

Anaheim - Buena Park - Costa Mesa - Cypress - Dana Point - Fountain Valley - Fullerton - Garden Grove - Huntington Beach - Irvine La Palma - Los Alamitos - Mission Viejo - Newport Beach - Orange - Placentia - Santa Ana - Seal Beach - Stanton - Tustin 

Villa Park - Westminster - Yorba Linda

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